Hedvig Support Services

Hedvig's enterprise-class global support services provide you with timely assistance, resources, and resolution for technical issues that may arise during deployment, day-to- day operations, and upgrades. Our goal is to help you maximize the value of your investment and to increase your IT staff and user productivity with trusted technical support.

Already a customer?

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“Hedvig has delighted us with their responsiveness and ability to quickly help us determine and resolve the root cause of issues with our storage deployment.”

CTO North American cloud service provider
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"Hedvig is amazingly responsive. We see them as a true partner in helping us build and support our private cloud strategy." VP of Infrastructure Large European financial institution
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"Software-defined infrastructure is tricky as you have to troubleshoot the hardware, the software, and the application. Hedvig has made it easy. Their knowledge of entire stack helped meet our overall project deadlines." Sr. Storage Engineer North American eCommerce company

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Why Work with Hedvig?

global support
24x7 global support
24x7 global support
Get technical assistance from a follow- the-sun model for 24 x 7 support of your Hedvig software.
software maintenance
Software maintenance
Software maintenance
Access the latest software updates and enhancements to keep your storage environment running at its best.
deployment assistance
Deployment assistance
Deployment assistance
Ensure successful installation in your unique environment with help from Hedvig product support specialsts.

Hedvig Support Services Provide:

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Software technical support

Access technical engineering resources via telephone, email, or online portal. Service is available around the clock every day, including holidays.

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Software maintenance

Download the latest software and documentation including major, minor, and patch releases
to keep your environment up-to-date and optimized.

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Customer
portal

Manage support cases, download software and documentation, and access Knowledge Base (KB) articles. Get tips, best practices, and product FAQs.

Multi Vendor Support

Multi-vendor support via TSANet

Get support for issues related to multi-vendor interoperability. Hedvig is a member of TSANet, the industry’s largest cooperative support community.

Benefits to Hedvig Support Services

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Save
Time

Quickly resolve technical challenges.

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Ensure
Success

Get timely assisstance on your project rollouts.

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Reduce
Risk

Eliminate operational headaches and follow best practices.

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Optimize
Performance

Gain new capabilities with the latest software releases.

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Increase
ROI

Reduce costs with access to software-defined storage experts.

Learn More

Enterprise-Class Global Customer Support

Toll free: +1 (888) 798-0914  |  Toll: +1 (408) 758-6564  |  Email: support@hedviginc.com